Terms and Conditions

UNeK Media Terms and Conditions

OVERVIEW

This website is operated by UNeK Media. Throughout the site, the terms “we”, “us”, and “our” refer to UNeK Media. UNeK Media offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current Service shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE SERVICE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our service or products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our services or products are in USD and are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – SUBSCRIPTION TERMS

Payment for any subscription must be made in full to commence the subscription. Subscriptions automatically renew unless canceled prior to the billing date.

If you wish to pause your subscription, you may request to do so by contacting us at [email protected]. Paused subscriptions may be subject to a flat monthly fee.

SECTION 6 – USE OF THE SERVICE

You may use the Service for as many projects as allowed under the applicable subscription, provided your account is in good standing.
We accept unlimited requests and revisions, but the turnaround time depends on the complexity of the request, the type of subscription, and team availability.
It is your responsibility to review all design outputs for errors or inaccuracies before use. We encourage test prints for print projects.
You must have the necessary rights and licenses for any content you provide to UNeK Media. By providing such content, you grant UNeK Media a worldwide, royalty-free, non-exclusive license to use it in connection with the Service.
You will own the design outputs delivered to you, provided you meet all payment obligations and comply with these Terms.
UNeK Media may use pre-existing materials or licensed assets in design outputs. Ownership of such materials remains with UNeK Media or its licensors.

SECTION 7 – PORTFOLIO LICENSE

You grant UNeK Media a limited, non-exclusive, royalty-free worldwide license to use deliverables for marketing, advertising, and portfolio purposes. You may revoke this license by sending a written request to [email protected].

SECTION 8 – UPGRADE

UNeK Media offers a free trial to prospective clients, providing them with the opportunity to evaluate the service and determine if it meets their specific needs and expectations. This trial period allows clients to experience the full range of services and assess the overall quality and suitability of UNeK Media’s offerings.

For clients who choose to forego the free trial and proceed directly with a subscription, participation in an onboarding call is required before their subscription can be activated. This onboarding session serves as an essential step to ensure clients have a comprehensive understanding of the service’s scope, features, and deliverables. The call also provides an opportunity to address any questions or specific needs clients may have, ensuring alignment from the outset.

If a client opts out of the free trial and later determines that the service does not meet their needs, they are eligible to request a pro-rated refund. This option is available to clients who cancel their subscription before the end of the active subscription period (i.e., before the next billing date). Requests for pro-rated refunds must be submitted through the designated communication channels. Clients may contact UNeK Media’s support team via live chat on the official website or by sending an email to [email protected]. The support team will review refund requests promptly and provide guidance on next steps to ensure a smooth resolution.

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SECTION 9 – CANCELLATION,SUBSCRIPTION AND REFUND

When you sign up for a trial or subscription with UNeK Media, it is your sole responsibility to manage your subscription status, including cancellation, within the designated timeframes. If you do not find the service suitable, have not utilized the service during the trial period, or do not intend to continue using the service, you must cancel before the trial period ends. Failure to do so will result in an automatic transition to a paid subscription.

For those who sign up for a paid UNeK Media subscription, it is your responsibility to cancel the service prior to the billing date if you are unsatisfied, have not used the service, or do not plan to continue. Refunds will only be considered under extenuating circumstances and are granted solely at UNeK Media’s discretion. Refunds will not be issued due to client inactivity or if a client forgets to cancel their subscription before the billing date.

Once a subscription payment has been processed, UNeK Media will continue to deliver services until the end of the current subscription period. This is nullified only if a refund request is submitted, approved, and processed by UNeK Media. All refund requests are subject to a review and approval process. Refunds are granted at the sole discretion of UNeK Media and are subject to a 5% administrative fee, calculated as 5% of the refund amount. This fee accounts for non-refundable charges incurred from the secure payment processing platform.

Refund Policy for Month-to-Month Subscriptions:
If a refund request is approved for a month-to-month subscription, UNeK Media will issue a refund for either a pro-rated amount or a full month’s payment, at the company’s discretion. Refunds are limited to no more than one pro-rated monthly payment or one full monthly payment. Once approved, the refund will be processed and issued to the original payment method within 3-4 business days.

Refund Policy for Quarterly, Bi-Annual, or Annual Subscriptions:
If a refund request is approved for a quarterly, bi-annual, or annual subscription, the refund will be calculated based on the unused portion of the subscription term. The cost for the subscription period already used will be recalculated using the standard monthly rate, not any discounted promotional rates initially applied to the subscription. This adjustment ensures that only the unused portion of the subscription is refunded. Refunds are subject to UNeK Media’s discretion and, once approved, will be issued to the original payment method within 3-4 business days.

How to Request a Refund:
If you would like to request a refund, you must submit a written request via email to [email protected]. Your refund request must clearly outline the basis for your request, providing sufficient detail for UNeK Media to review your case. UNeK Media reserves the right to request additional information or clarification as part of the review process.

By signing up for a trial or paid subscription, you acknowledge and agree to the terms set forth in this Cancellation, Subscription, and Refund Policy. UNeK Media strives to provide a transparent, fair, and customer-centric experience, and we encourage you to manage your subscription actively and communicate with our team if you have any concerns or questions.

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SECTION 10 – TERMINATION

We reserve the right to terminate your account or services at any time if you breach these Terms. Upon termination, your right to use the Service will cease immediately.